WhatsApp Messaging Policy
WhatsApp Messaging Policy
Entourage Events
Last Updated: Sept 24, 2026
1. Introduction
Entourage Events uses the official WhatsApp Business Platform, including WhatsApp Cloud API, to communicate with customers regarding event inquiries, bookings, event management, and customer support.
This policy explains how we use WhatsApp, obtain customer consent, manage communications, and protect customer privacy.
2. Types of WhatsApp Messages
We may use WhatsApp to send:
Responses to customer inquiries.
Event booking and registration confirmations.
Event reminders and scheduling updates.
Event-related logistical information.
Customer service and support messages.
Promotional messages, where appropriate marketing consent has been obtained.
3. Customer Consent (Opt-in)
Before initiating WhatsApp communications, Entourage Events obtains the required customer consent.
Customers may opt in through:
Website forms containing a clear WhatsApp consent option.
Event registration or booking forms that explain WhatsApp communications.
Other documented consent mechanisms that comply with applicable WhatsApp requirements.
Providing a phone number or having an existing customer relationship does not automatically constitute consent to receive promotional WhatsApp messages.
Where applicable, we retain records of customer consent, including the date, method, and communication preferences.
4. WhatsApp Message Templates
Entourage Events uses WhatsApp-approved message templates when required, including when initiating business conversations or communicating outside the applicable customer service window.
Messages are intended to be relevant to the customer’s inquiry, booking, event participation, or stated communication preferences.
5. Opt-out and Unsubscribe
Customers may withdraw consent for optional WhatsApp communications at any time by:
Replying STOP to a WhatsApp message.
Requesting removal through customer support.
Contacting us using the details provided below.
We process opt-out requests and stop the relevant communications in accordance with applicable requirements.
6. Messaging Practices
Entourage Events is committed to responsible business messaging.
We do not intentionally send unsolicited bulk messages, purchase contact lists for unauthorized messaging, or use misleading message content.
We respect customer communication preferences and comply with applicable WhatsApp Business Platform policies.
7. Data Privacy
Personal information collected through WhatsApp may include phone numbers, customer names, messages, event details, and communication preferences.
We use this information to provide requested services, manage events, and support customer communications.
We may share information with Meta, WhatsApp, and authorized service providers where necessary for messaging operations and other disclosed purposes.
We do not sell customer personal information.
For further information, please review our Privacy Policy:
https://entourage.jumpersagency.com/privacy-policy/
8. Data Security and Retention
We apply reasonable technical and organizational measures to protect customer information.
Personal information is retained only for as long as necessary for legitimate business purposes and applicable legal obligations.
9. Policy Updates
We may update this policy to reflect changes in our services, communication practices, or applicable requirements.
The latest version will be published on our website.
10. Contact Information
Entourage Events
Legal Business Name: Entourage
Email: hello@entourage.jumpersagency.com
Phone: +1 (424)-240-9226
Website: https://entourage.jumpersagency.com/